1. Terms of Service
Welcome to [AZURE] . By accessing or using our Website, purchasing auto parts, or engaging with our services, you agree to be bound by these Terms of Service.
We are a global supplier of genuine OEM/OE-standard auto parts for all major vehicle brands. All orders are subject to product availability, price verification, and order confirmation. We reserve the right to modify, suspend, or terminate any service or product offering at any time without prior notice.
All customers must provide accurate, complete, and current information during the ordering process. Any fraudulent activity, including unauthorized payment, false vehicle information, or misuse of our services, will result in immediate order cancellation and legal action.
We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, including but not limited to vehicle damage, loss of profits, or business interruption. All products are sold “as-is” with no express or implied warranties beyond the manufacturer’s standard warranty.
These terms are governed by the laws of china, and any disputes will be resolved through arbitration in guangzhou.
2. Privacy Policy
[AUZRE] is committed to protecting the privacy and personal data of all customers. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our Website, place orders, or use our services.
We collect personal information including your name, email address, shipping address, phone number, payment details, and vehicle information to process orders, provide customer support, and improve our services. We may also collect non-personal data such as IP addresses, browser type, and website usage analytics for security and marketing purposes.
We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We only share your data with trusted logistics partners, payment processors, and manufacturers to fulfill your orders and comply with legal requirements.
We implement industry-standard security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorized access, alteration, or destruction. You have the right to access, update, or delete your personal information at any time by contacting our support team.
This policy is subject to updates, and we will notify customers of any material changes via email or website notification.
3. Return & Refund Policy
At [AUZRE], we stand behind the quality of our auto parts. We offer a 30-day return policy for all unused, uninstalled, and defective products.
If you receive a wrong, damaged, or defective part, please contact our customer support team within 7 days of delivery with your order number, photos of the issue, and vehicle details. We will arrange a free replacement, full refund, or repair at no additional cost to you.
Returns for non-defective parts (e.g., wrong part ordered by customer) are accepted within 30 days of delivery, provided the part is unused, in its original packaging, and uninstalled. Customers are responsible for return shipping costs, and a 10% restocking fee may apply.
Refunds will be processed within 5-7 business days after we receive and inspect the returned part. Refunds will be issued to the original payment method used for the order.
We do not accept returns for custom-made parts, electrical components (unless defective), or parts installed incorrectly by the customer.
4. Shipping Policy
[AUZRE] offers global shipping to over 100 countries worldwide. We partner with leading international logistics providers (DHL, FedEx, UPS, etc.) to ensure timely, safe, and trackable delivery of all auto parts orders.
Processing time for orders is 1-3 business days (excluding weekends and holidays). Shipping times vary by destination:
- North America: 5-10 business days
- Europe: 7-14 business days
- Asia/Australia: 10-18 business days
- Rest of World: 14-21 business days
All orders include a tracking number, which will be sent to your email once the order is shipped. Customers are responsible for any import duties, taxes, or customs fees imposed by their country’s customs authority.
We are not liable for delays caused by customs, weather, or other force majeure events. If an order is lost or damaged in transit, we will file a claim with the logistics provider and arrange a replacement or refund.
5. Warranty Policy
All auto parts sold by [AUZRE] come with a 12-month manufacturer’s warranty, covering defects in materials and workmanship. This warranty is valid for the original purchaser only and is non-transferable.
The warranty does not cover damage caused by improper installation, misuse, accident, modification, or normal wear and tear. Electrical parts are covered under warranty only if installed by a certified mechanic.
To file a warranty claim, contact our support team with your order number, proof of purchase, and photos of the defective part. We will repair, replace, or issue a refund for the defective part at our discretion.
This warranty is in lieu of all other express or implied warranties, including merchantability or fitness for a particular purpose.
6. Cookie Policy
AUZRE uses cookies to enhance your browsing experience, analyze website traffic, and personalize content. By using our Website, you consent to the use of cookies in accordance with this policy.
Cookies are small text files stored on your device that allow us to remember your preferences, track your order, and improve our services. We use both session cookies (temporary) and persistent cookies (long-term) for security and marketing purposes.
You can disable cookies in your browser settings, but this may affect the functionality of our Website, including the ability to place orders or access certain features.